If your package is marked delivered but you cannot locate it,  please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”.  This will open an investigation for the package.  Then check your email for more information on the investigation process.  If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

If your package is delayed, we are working to deliver it safely and soon.  If tracking only shows  “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery.  Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.

To receive real time updates on your order through the NotifyMe Program, please track your package and click the “NotifyMe” button next to “Shipment Progress”.  Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt or when the package is delivered.   Below is an image of the opt in features available.

Contact your retailer for tracking information.  Your tracking number will begin with “1LS”, “LS”, “LX” or “BN”.

We want to help! Please click here to view the status of your package. If you still need further assistance, fill out the form on the tracking page with your tracking number and contact details. After you submit the form, you will receive an email with a case number for your reference. Please allow us up to 48 hours to investigate so we can respond to you with the latest information about your package and next steps.