Customer Support

We know how important your delivery is to you. We strive for seamless deliveries each time and have teams ready to help every step of the way.

We anticipate long wait times for our customer service line, and recommend you fill out the appropriate form below for the fastest support.

Quick Links

Track your package


Manage your Delivery

Manage your Delivery


Submit online claim

Submit Online Inquiry


Message Customer Service

Customer Service


FAQ Page

Frequently Asked Questions


Understanding Your Tracking Status

Tracking & Delivery Solutions


Locate your Package

If you have your tracking number please enter it below. This will give you the most up-to-date status of your delivery. There, you can submit any inquiries about your delivery and our customer service team will follow up to assist.

Want answers fast?

Check out our FAQ page. There you’ll find answers to the most popular questions we get asked. Get instant answers about package tracking, delivery help, and more


Contact Customer Service

To speak to a customer service team member, call (804) 414-2590 during business hours, and someone will be happy to help!

Monday-Friday: 8a.m. – 10:00p.m. EST
Saturday: 8a.m.-8p.m. EST
Sunday: 8a.m.-5p.m. EST

Our customer service call center is closed on 4th of July, Christmas Day, New Year’s Day, and Thanksgiving Day.


Popular FAQs

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit "Track It!" to see the latest status.

If your package is marked delivered but you cannot locate it,  please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”.  This will open an investigation for the package.  Then check your email for more information on the investigation process.  If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

If your package is delayed, we are working to deliver it safely and soon.  If tracking only shows  “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery.  Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.

To receive real time updates on your order through the NotifyMe Program, please track your package and click the “NotifyMe” button next to “Shipment Progress”.  Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt or when the package is delivered.   Below is an image of the opt in features available.

Contact your retailer for tracking information.  Your tracking number will begin with “1LS”, “LS”, “LX” or “BN”.

We want to help! Please click here to view the status of your package. If you still need further assistance, fill out the form on the tracking page with your tracking number and contact details. After you submit the form, you will receive an email with a case number for your reference. Please allow us up to 48 hours to investigate so we can respond to you with the latest information about your package and next steps.

Track A Package