Customer
care and support
From precise tracking to personalized support, we do our best to deliver on every promise we make.
Track Your Package
Have a quick question?
Visit our FAQ page for information on package tracking, deliveries, and more.
VISIT FAQ PAGE
We’re here to help
To contact the OnTrac support team, text (302) 246-7136* and an OnTrac representative will be happy to help. *Standard message and data rates apply. You may opt-out at any time.
To chat with a member of our team, please visit the homepage, then select the virtual assistant icon in the bottom right hand corner.
Our Hours of Operation are:
Monday-Friday: 8a.m. – 9p.m.Saturday: 8a.m.-8p.m.
Sunday: 8a.m.-5p.m.
Our customer service call center is closed on:
New Year’s Day, the 4th of July, Thanksgiving Day, and Christmas Day.If you prefer to speak with a customer service team member, please call (804) 414-2590 during our listed hours. CALL CUSTOMER SERVICE
