App stopped recording journeys

I have a new Yaris Cross since January.  MyToyota app worked perfectly well until 18th May.  Since then it hasn't recorded any journeys so it's perfectly useless.

I reported it to Toyota by email and was told there was a server problem at their end and it would start working again shortly.  Come on Toyota  Get a grip.

Server problems are a fact of life.  Not exactly on a par with being locked out of your banking system. 

I have a Yaris Cross and Aygo X. MyToyota app worked perfectly until 19th May.  Since then it hasn't recorded any journeys for both cars. I reported it to MyT app Support. MyT Support replied that the problem was with journeys from May 20 to May 23 and that the journeys would appear in the app. It was five days ago. But today is May 29, and the app still doesn't show any journeys since May 19. They probably won't appear anymore 😞

Has anyone who lost the journey recording service got it back? Recently, I had a similar problem with my newly bought C-HR. The hybrid coaching service worked for two weeks, then stopped recording any new journeys since 23rd May. Contacted Toyota team, but did not received any response.

Yikes, I have had near perfect trip data for the last 4-5 months at least with just one glitch where it was a few hours late.

As for Toyota response,  they are slow but it is one-man and his dog show and probably gone for a wee.

By the time they respond I usually have forgotten why I messaged and their replies give no clue.

Yes, but not all of them. I've usually gone into the My Toyota app and the support section, then noted that I've lost a trip. However, I've had situations when for whatever reason the internal SIM/DCM does not record my starting point or arrival point. For example the app has not recorded the first part of a two part trip (where I've stopped for a break) So according to the app I must have time travelled the first section.