bZ4X Second Smart Key

Hi All,

My bZ4X was delivered in mid-March, and so far I am really liking the car! The only thing is that I only received one smart key (alongside a second mechanical key) upon delivery due to a shortage of microchips to manufacture these.

I was told that within the next 2 weeks I would likely be contacted by Toyota directly to get booked in and a second key programmed. However it’s now coming up to 2 months since delivery and I have heard nothing. When chasing the dealership they simply say to continue waiting.

Is anyone else in the same situation, and has anyone actually received their second key yet?

10 minutes ago, stewr7 said:

I would likely be contacted by Toyota directly to get booked in and a second key programmed.

"I know nothing" but that sounds a little unlikely to me - your contact / contract is with the dealer. Have you chased the dealer?

I collected my car 1st March and the dealer was surprised that the BZ4X still only came with one key as other models issue with key supplies has been resolved.
I wasn't given a timeframe, but not heard anything yet and I also wondered if it's supposed to be Toyota UK or the dealer who contacts me.

I'll give it a few more weeks and then contact the dealer to see what's happening.
It's even more annoying when the Vision spec is advertised as having a smart key (mobile phone) which is already available in the USA. The USA My Toyota app looks loads different to the EU version 😞

We had to wait around 6 weeks, until we started complaining quite vocally to the dealership at which point one magically became available. I would just persevere with complaining to the dealer: it's ludicrous that you've spent £50k and they only give you 1 key.

8 hours ago, stewr7 said:

Hi All,

My bZ4X was delivered in mid-March, and so far I am really liking the car! The only thing is that I only received one smart key (alongside a second mechanical key) upon delivery due to a shortage of microchips to manufacture these.

I was told that within the next 2 weeks I would likely be contacted by Toyota directly to get booked in and a second key programmed. However it’s now coming up to 2 months since delivery and I have heard nothing. When chasing the dealership they simply say to continue waiting.

Is anyone else in the same situation, and has anyone actually received their second key yet?

PM your chassis number and I can check the status for you

On 5/10/2024 at 2:51 PM, stewr7 said:

Hi All,

My bZ4X was delivered in mid-March, and so far I am really liking the car! The only thing is that I only received one smart key (alongside a second mechanical key) upon delivery due to a shortage of microchips to manufacture these.

I was told that within the next 2 weeks I would likely be contacted by Toyota directly to get booked in and a second key programmed. However it’s now coming up to 2 months since delivery and I have heard nothing. When chasing the dealership they simply say to continue waiting.

Is anyone else in the same situation, and has anyone actually received their second key yet?

Me too 😔